FAQs
We accept all major credit cards: Visa, Mastercard, Discover, Amex, PayPal, and more! If you have any difficulty checking out, please be sure to send us an email and we'll help you out. Additionally, our website uses SSL Encryption to protect your login and credit card information because data security and protection is our number one priority. Please note, that we will not ship orders until payment has been processed - this is most relevant to those who choose to pay with PayPal eCheck, as it takes about 5 business days for these payments to process before we begin the shipment process.
After receiving the email containing the tracking information, there tends to be a delay from the shipping company when updating the location of your order. As a result, it may display that the tracking number is invalid or incorrect, but do not be alarmed as this is completely normal. Please allow several business days to pass before trying to track your order again, at which point the item location should have an update.
In order to give you the best prices available, we partner with a variety of manufacturers to make and ship our products. As a result, some products may arrive at different times and in separate packages as noted in the Shipment Confirmation email you received. If it's been an extended period of time and the remaining items from your order haven't arrived, then shoot our amazing customer service team at shop@gallivantgear.com and we'll update you on the status of your order.
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing to offer you the best value for money.
During these stressful times during the Novel COVID-19 pandemic, shipping out orders as quickly as we can while ensuring the safety of our workers and customers is very important to us. As a result of the coronavirus and workforce reduction to keep everyone safe, orders are taking longer than usual to pack. Subsequently, shipping times have also increased due to the high amount of orders and delays in the delivery times to keep everyone safe while your order is in transit. We greatly appreciate your patience and understanding during these hard times and hope you and your family are taking proper precautions to stay protected.
To locate your order, search for emails from "Gallivant Gear" or "shop@gallivantgear.com" to find the email notifying you that tracking info has been added. From there, you can click the tracking number to track your order. Alternatively, you can copy and paste your tracking number at 17track.net to track worldwide shipments. On 17track.net there is a button on the bottom-right of the screen to translate the language to your preference. On occasion, shipments may go a week or more without any update while shipping from the origin country to the destination country, which means that it is still safely in transit and/or is going through customs to enter the destination country. For orders to the United States, you can use USPS to track your order once inside the country and see an expected delivery date.
It will usually take 20+ business days US orders to arrive once they are shipped. For orders made outside of the United States, shipping times vary from 2-6 weeks. Generally, orders placed from the UK, most European countries, Australia, and the Netherlands reach customers in about 20+ days or so. These shipping times may vary from product to product depending; based on the demand and shipping location. Also, due to worldwide shipments, there can also be unexpected and uncontrollable delays from external sources (i.e. customs delays, inclement weather, postal service strikes, holidays, etc.) so please be patient with each shipment.
Generally customers are notified of their tracking number(s) via email within 2-5 business days after receiving our order confirmation email unless otherwise noted in an email or on the product page at the time of purchase. If you haven't received our order confirmation email, please contact us.
We process orders as fast as possible so you can quickly receive your order. Unfortunately, because of this, any requests to change an order must be submitted before the item is processed (within 12 hours). Once it is processed, it is out of our hands and onto shipment where we cannot stop the package. Please double check all shipping, delivery, and payment information along with referencing any size charts listed on the product pages and/or color choice prior to completing your purchase to ensure there are no issues with your order. We are not responsible for any errors made when inputting your information, and you cannot seek a refund due to erroneous information.
Although we don't receive too many questions about this, we would like to just point out that there may be a slight discrepancy in the color of the item(s) in your order. This is due to the way colors are displayed on different monitors, such as as laptop, desktop, tablet, or mobile device. The color you see is a result of the pixels, RGB color, bit depth, and display resolution used on the device you purchased with. All orders are shipped in the color you chose at checkout, so you can shop with confidence :)
All payments made through PayPal are processed through our parent company's (Modern Visionary LLC's) PayPal account. Do not be alarmed if you see Modern Visionary LLC in your email receipts or PayPal transaction as all transactions are safe, secure, and come with PayPal's Buyer Protection.
We ship worldwide! You can order from anywhere you'd like :)
Our company is established in Pennsylvania, United States. We have supply warehouses in USA & China, along with additional high-quality vendors worldwide.
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Yes, all customers will receive an order number shortly after placing an order. Ensure that our email does not get filtered as spam, as it is imperative for us to contact you via email if there are any questions about your order along with providing shipment notification to track your order. Please contact us if you don't receive an order confirmation email or text message within 24 hours of purchase so we can update your information to ensure seamless communication.
Generally it takes between 2-3 business days to process and ship out orders. Depending on order volume and availability, orders may take up to 5-7 business days on certain occasions and surrounding holidays.
In the event that an order arrives damage, we will ship a new one out to you at no cost. If your order never arrives, then we please ask for you to be patient while we figure out what happened on the shipment side of things, and if the order is truly lost in transit, then we will either ship you out a brand new item or give you a full refund depending on the circumstance. Luckily, only a fraction of orders encounter an issue and are dealt with immediately.
For initiating a refund, please refer to our Refund Policy. To summarize, our Refund Policy states that refunds must be initiated within 30 days. Orders need to be unused and in original packaging, and customers are responsible for paying for return shipping. Once we receive the item and inspect it, we will then refund you via your original payment method if the return complies with our policies. Unfortunately, all sale items at any marked discount (excluding discount codes) are non-refundable.
Due to some customers asking, we just wanted to clarify that we are separate from For The Minimalist. Although we have purchased excess inventory and have been given the rights for the product photos, we are NOT the same business. Our name, Gallivant Gear, has been included in some bad reviews under FTM, and we are working tirelessly to ensure our good name is not tarnished. Feel free to email us if you have any additional questions!
We are happy to announce that we now offer the ability to add a custom logo or insignia to our products! We do have a minimum order quantity depending on the specifications of your order, so please contact us via email at shop@gallivantgear.com and tell us what product you'd like to purchase, the quantity per color, and the timeframe you need to receive your order by and we will get back to you as soon as possible :) If we are unable to meet your request or your order quantity isn't above our minimum for customizability, then we recommend finding a local embroidery shop that can quickly and cost-effectively add those personal touches to each product.
We have made sales to major corporations ranging from production companies in the movie industry to private equity firms that wanted to purchase our quality bags for their investors to show appreciation. We are happy to say that we can sell our products at wholesale and can give you a price tailored to each situation if you email us at shop@gallivantgear.com.